Service Improvement Assistant Manager(Inbound Call Centre)

Requirements:

We seek a self-starter with a minimum 5 years experience in managing an inbound call centre for either banking or credit card product, of which 2 years were spent in a managerial capacity leading a team responsible for managing projects improvements that involved multi departments and external IT vendors. You are an excellent communicator possessing effective communication skills in English and Bahasa with an understanding of general concepts of call centre management, including knowledge in call centre routing systems (Avaya, Genesys), IVR, PABX, Intranet management and applications.

You are also expected to be computer literate and proficient in various programming languages, such as Access, Visual Basic, SQL, PHP and HTML. Sound conceptual, analytical and problem solving skills with the ability to work independently sets you apart from your peers. Though not a pre-requisite, a tertiary qualification from a reputable University with min GPA = 3 along with strong financial and analytical skills consolidates your application for this post.


This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job portal, please apply through www.anz.com/indonesia, quoting ref.no JAK 100283.