Client Service Advisor,Cash Management

Responsibilities:

This role, reporting in to the Regional Manager Client Service – Asia is responsible for the servicing of clients within Cash Management - Asia. Providing the entry point and first experience for new customers the role of the Client Services Advisor is critical to delivery of new revenue and meeting customer expectations. In addition to this, your services extend to both complex and simple product fulfilment to support sales origination activities including, maintaining detailed records of activities, discussions, and agreed actions to ensure that information is accurate and issues are resolved promptly.

Leveraging the customer service proposition to act as a trusted customer service professional, you promote the service proposition by ensuring business partners are engaged appropriately, customer requests are actioned within a mutually acceptable time frame, and a proactive approach is taken to servicing clients. With a focus on continuous improvement, you will take it upon yourself to identify opportunities for process improvement, quality in service delivery, customer focus and implement process improvements either at own instigation or at the behest of Quality/Compliance, in line with ANZ’s risk and compliance policies.

Requirements:
You display a clear commitment to meet customer expectations with a strong focus on retention and service. You demonstrate the capacity to think laterally along with an ability to adapt to change. Ideally you are tertiary qualified in a related financial services stream with a minimum of 4 years relevant experience and an understanding and technical application of ANZ internal systems and networks and roles/products/services provided by ANZ Cash Management. This combined with excellent relationship building, documentation and project management skills make you the apt candidate for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job board, please apply through www.jobs.anz.com, quoting ref.no. JAK 100368.

Account Officer Program

Requirements :

o Male or Female, max. 25 years old.
o Candidate must possess at least a Bachelor's Degree in all education background with minimum GPA 2.75
o Candidate must be dynamic, energetic and highly motivated.
o Having good communication, presentation and negotiation skills as well as analytical and learning capability.
o Competent in English and computer literate.
o Willing to be placed in Major Branches across Indonesia
o Fresh graduates/Entry level applicants are encouraged to apply


Only short listed candidates will be notified

Remittance Supervisor

Responsibilities:

We are seeking applications from performance oriented individuals, skilled at people management, with the ability to deliver under pressure to set time frames. If this sounds like you, scroll down further for an opportunity to work with a banking major.

As Remittance Supervisor your responsibilities will include, authorizing incoming and outgoing IDR Clearing and RTGS remittances, depositing the same in respective client accounts and reconciling incoming and outgoing Clearing and RTGS against movement in the General Ledger (GL). This apart, you will be in charge of MIS/Statistics reports and overseeing the activities of your team. Quality, Speed and Accuracy being the watchwords of this business, you will do well to drive an agenda supporting these key tenets.

Requirements:

The ideal candidate will bring to the table a minimum of 3-4 years relevant experience, preferably in the banking industry. You possess an eye for detail with excellent time management and supervisory skills. This combined with a passion for numbers and the ability to prioritise and deliver as per the demands of this business, makes you the ideal candidate for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia, quoting ref .no. JAK 100306.

MIS Technical Manager

Major Responsibilities

The role designate is expected to understand the MIS needs of business users and manage implementation projects related to MIS. More broadly, your responsibilities will include, understanding business user needs and actively developing MIS capabilities to support business growth. With a focus on internal customer satisfaction, you will do well to achieve the same while ensuring timely and accurate MIS reporting.

Mandatory Skills

We seek a self-starter with a minimum of 3 years experience in MIS development in the banking industry with an understanding of priority banking, bank distribution channels, wealth management services, processes, systems, policies and operations. You will ideally be a good communicator, possessing excellent language skills in English and Bahasa. Also essential is an awareness of local regulatory requirements and the ability to understand customer needs, translating those needs into innovative bank products and services. A tertiary qualification in MIS/ Engineering or a business related field, (Bachelor of Information System/Engineering/Business) is preferred.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia/en/About-Us/Careers/, quoting ref .no. JAK 100293.

Senior Relationship Manager (MNC)

Major Responsibilities

Your primary aim as Senior Relationship Manager will be to retain and expand the existing customer base in multi national space. You will take it upon yourself to retain profitable existing customers through superior customer service and increase overall customer profitability by managing price realisation and cost to serve, while developing/executing innovative customer strategies that identify and realise new business. This apart, you will research and develop referrals and liaise with Dept Head’s to develop and convert new customer prospects. You will also identify, understand and mitigate credit risk ensuring quality judgements are made, approved, reported and documented in adherence to Group credit policies and standards. As part of your portfolio, you will oversee credit assessment and develop strategies for the management, reviewing notes, actions and strategies within discretion and recommending corrective measure where necessary.

Additionally, you will identify potential process/service enhancements, ensuring the creation of an environment of continuous improvement, beneficial to business. Acting as mentor, you coach and guide your staff, instilling in them the confidence and determination to meet and exceed business expectations.

Mandatory Skills
We seek a computer literate individual with a minimum 10 years of banking experience, gained working with multi-national companies backed by a sound knowledge of sales and marketing principles and proven Relationship management skills. Ideally you will be tertiary qualified in a business discipline (Banking/Finance/Marketing) with an understanding of the current economic climate, its impact on business and the laws that govern it. Your ability to develop and execute plans combined with excellent interpersonal, negotiation and analytical skills make you a valuable asset to the organisation.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Due to regulatory requirements, this role is only open to Indonesian nationals.

If you receive this advertisement through job boards, please apply through www.anz.com/indonesia , quoting ref.no JAK 100288.

Senior Relationship Manager (Local Corporates)

Major Responsibilities

Your primary aim as Senior Relationship Manager will be to retain and expand the existing customer base in local corporate space. You will take it upon yourself to retain profitable existing customers through superior customer service and increase overall customer profitability by managing price realisation and cost to serve, while developing/executing innovative customer strategies that identify and realise new business. This apart, you will research and develop referrals and liaise with Dept Head’s to develop and convert new customer prospects. You will also identify, understand and mitigate credit risk ensuring quality judgements are made, approved, reported and documented in adherence to Group credit policies and standards. As part of your portfolio, you will oversee credit assessment and develop strategies for the management, reviewing notes, actions and strategies within discretion and recommending corrective measure where necessary.

Additionally, you will identify potential process/service enhancements, ensuring the creation of an environment of continuous improvement, beneficial to business. Acting as mentor, you coach and guide your staff, instilling in them the confidence and determination to meet and exceed business expectations.

Mandatory Skills

We seek a computer literate individual with a minimum 10 years of banking experience, gained working with multi-national companies backed by a sound knowledge of sales and marketing principles and proven Relationship management skills. Ideally you will be tertiary qualified in a business discipline (Banking/Finance/Marketing) with an understanding of the current economic climate, its impact on business and the laws that govern it. Your ability to develop and execute plans combined with excellent interpersonal, negotiation and analytical skills make you a valuable asset to the organisation.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

If you receive this advertisement through job boards, please apply through www.anz.com/indonesia , quoting ref.no. JAK 100287.

Call Centre Officer(Contract)

Requirements:

-Must be fluent in spoken English
-Bachelor degree in any background
-Experience in call centre would be beneficial but not mandatory
-Has a service attitude and willing to help

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia, quoting ref .no. JAK100282.

Teller

Requirements:The ideal candidate should at least hold a Diploma Degree, with a minimum of 2 years experience working as a teller in any reputed bank. Good understanding of banking products with knowledge of computers and excellent communication skills are the essential requirements for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

Valuing everyone between A aNd Z”

Please apply through www.anz.com/indonesia, quoting ref.no JAK 100268.

Call Centre Assistant Manager(Inbound Call Process)

Requirements:
You will have a minimum 5 years of experience working with an inbound call process in the banking/credit cards division, out of which 2 years were spent in a managerial capacity leading a team of dedicated call centre Officers. As such, you are expected to have a sound understanding of relevant call centre products and policies with good interpersonal and excellent English language and negotiation skills. Also essential is the experience of managing projects expansion for a call centre with an in-depth understanding of call centre system and applications.

Though not mandatory, a Bachelors Degree in any of the following streams – Economics/Commerce/Accounting/Management along with knowledge of computers and strong numeracy and analytical skills, if possessed, will strengthen your application for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.


“Valuing everyone between A aNd Z”

Please apply through www.anz.com/indonesia, quoting ref.no.JAK 100281.

ATM Operation Staff (Contract)

Responsibilities:

As the title suggests, this is an ATM Operation Support role. In this role, you will be required to input data required to create Debit Cards, while monitoring the cash balance and uptime of the ATMs. Additionally, you will also monitor the replenishment process with vendors and perform the reconciliation of the ATMs & networks (VISA/Master, Bersama, Prima network).

Requirements:The ideal candidate will hold a Bachelor’s degree either in Accounting or Information Technology with a minimum 1 year experience in ATM Operations. Relevant reconciliation experience would be advantageous, as will your eye for detail and your ability to work under pressure.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this job advertisement through portals, please apply through www.anz.com/indonesia, quoting ref.no JAK 100270.

Relationship Manager - Personal Banking

Responsibilities:

Reporting to the Branch Manager, this role will be responsible for leading and growing a personal business, understanding customer needs, and actively educating existing and potential customers about ANZ banking products. The candidate is also expected to have a good understanding of bank distribution channels and grow the business through new customer acquisition. Have a good interpersonal skill and excellent communication skill in undeniably important for this role in order to build and maintain networks.

Requirements:Tertiary Qualification in a business related field, such as Bachelor of Business /Management / Commerce /Finance / Accounting /Economics is a pre-requisite for this role. Also, a demonstrated sales experience and proven track record of exceeding sales targets is essential for this role. Knowledge in basic banking products and investment products is another key requirement.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

Please apply through www.anz.com/indonesia, quoting ref.no JAK 100265.

ATM Operation Staff (Contract)

Responsibilities:

As the title suggests, this is an ATM Operation Support role. In this role, you will be required to input data required to create Debit Cards, while monitoring the cash balance and uptime of the ATMs. Additionally, you will also monitor the replenishment process with vendors and perform the reconciliation of the ATMs & networks (VISA/Master, Bersama, Prima network).

Requirements:The ideal candidate will hold a Bachelor’s degree either in Accounting or Information Technology with a minimum 1 year experience in ATM Operations. Relevant reconciliation experience would be advantageous, as will your eye for detail and your ability to work under pressure.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this job advertisement through portals, please apply through www.anz.com/indonesia, quoting ref.no JAK 100270.

Relationship Manager - Personal Banking

Responsibilities:

Reporting to the Branch Manager, this role will be responsible for leading and growing a personal business, understanding customer needs, and actively educating existing and potential customers about ANZ banking products. The candidate is also expected to have a good understanding of bank distribution channels and grow the business through new customer acquisition. Have a good interpersonal skill and excellent communication skill in undeniably important for this role in order to build and maintain networks.

Requirements:Tertiary Qualification in a business related field, such as Bachelor of Business /Management / Commerce /Finance / Accounting /Economics is a pre-requisite for this role. Also, a demonstrated sales experience and proven track record of exceeding sales targets is essential for this role. Knowledge in basic banking products and investment products is another key requirement.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

Please apply through www.anz.com/indonesia, quoting ref.no JAK 100265.

ATM Operation Staff(Contract)

Responsibilities:

As the title suggests, this is an ATM Operation Support role. In this role, you will be required to input data required to create Debit Cards, while monitoring the cash balance and uptime of the ATMs. Additionally, you will also monitor the replenishment process with vendors and perform the reconciliation of the ATMs & networks (VISA/Master, Bersama, Prima network).

Requirements:
The ideal candidate will hold a Bachelor’s degree either in Accounting or Information Technology with a minimum 1 year experience in ATM Operations. Relevant reconciliation experience would be advantageous, as will your eye for detail and your ability to work under pressure.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this job advertisement through portals, please apply through www.anz.com/indonesia, quoting ref.no JAK 100270.

Relationship Manager - Personal Banking

Responsibilities:

Reporting to the Branch Manager, this role will be responsible for leading and growing a personal business, understanding customer needs, and actively educating existing and potential customers about ANZ banking products. The candidate is also expected to have a good understanding of bank distribution channels and grow the business through new customer acquisition. Have a good interpersonal skill and excellent communication skill in undeniably important for this role in order to build and maintain networks.

Requirements:
Tertiary Qualification in a business related field, such as Bachelor of Business /Management / Commerce /Finance / Accounting /Economics is a pre-requisite for this role. Also, a demonstrated sales experience and proven track record of exceeding sales targets is essential for this role. Knowledge in basic banking products and investment products is another key requirement.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

Please apply through www.anz.com/indonesia, quoting ref.no JAK 100265.

Collection Outregion Manager

Responsibilities:


The role calls for a highly motivated individual who is also an excellent planner and negotiator. As part of a talented pool of professionals dedicated towards furthering the prospects of the business, you will handle Cards Collection for Indonesia - Out Region (Bandung, Surabaya, Medan and Semarang) in accordance with the organisation’s policies, procedures and standards, which also translates into acting as a motivator and guide to other staff, educating them on policies, goals and best practices to ensure quality and ethics are never compromised.

As part of your portfolio, you will manage the development, implementation and on-going performance of Collection strategy to ensure cost, financial and non-financial targets, including delinquencies and write-offs are achieved as desired. Maintaining good business relationships with our customers, informing them about their credit responsibilities, while making sure work process and procedures are followed to ensure high quality operational standards are the other demands of this exciting role.

Requirements:
The ideal candidate should hold a Bachelors Degree in any discipline with a minimum of 6-8 years experience in working for the collections department of a financial institution. A working knowledge of collection strategies, processes, and procedures in compliance with collection goal and objectives, a demonstrated Cards experience with a strong knowledge of credit card systems is highly desirable.

An efficient communicator with excellent problem solving skills, you will have a way with people and this translates into relationship building and networking - a team player, ready to step into the shoes of a coach as and when the team needs it. Proven experience in leading, managing and coaching large teams, extracting the best in terms of quality and customer satisfaction will be to your advantage. Your ability to identify and develop cost-effective initiatives that reduce delinquencies and improve customer service is definitely an asset and as such will be highly regarded.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia, quoting ref .no. JAK 100239.

Collection Outregion Manager

Responsibilities:



The role calls for a highly motivated individual who is also an excellent planner and negotiator. As part of a talented pool of professionals dedicated towards furthering the prospects of the business, you will handle Cards Collection for Indonesia - Out Region (Bandung, Surabaya, Medan and Semarang) in accordance with the organisation’s policies, procedures and standards, which also translates into acting as a motivator and guide to other staff, educating them on policies, goals and best practices to ensure quality and ethics are never compromised.

As part of your portfolio, you will manage the development, implementation and on-going performance of Collection strategy to ensure cost, financial and non-financial targets, including delinquencies and write-offs are achieved as desired. Maintaining good business relationships with our customers, informing them about their credit responsibilities, while making sure work process and procedures are followed to ensure high quality operational standards are the other demands of this exciting role.

Requirements:

The ideal candidate should hold a Bachelors Degree in any discipline with a minimum of 6-8 years experience in working for the collections department of a financial institution. A working knowledge of collection strategies, processes, and procedures in compliance with collection goal and objectives, a demonstrated Cards experience with a strong knowledge of credit card systems is highly desirable.

An efficient communicator with excellent problem solving skills, you will have a way with people and this translates into relationship building and networking - a team player, ready to step into the shoes of a coach as and when the team needs it. Proven experience in leading, managing and coaching large teams, extracting the best in terms of quality and customer satisfaction will be to your advantage. Your ability to identify and develop cost-effective initiatives that reduce delinquencies and improve customer service is definitely an asset and as such will be highly regarded.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia, quoting ref .no. JAK 100239.

Credit Policy & Portfolio Analyst

Responsibilities:

A Very Good Opportunity.

•Position is based in Jakarta.
•Attractive Salary and Benefits.
•Challenging role and development opportunities.

This credit policy and portfolio analyst job requires you to balance the growth and monitor the portfolio performance of ANZ Panin; As project coordinator for initiatives taken in Credit and Risk Department (scorecard, mass CLI, negative list ).

You will be pro-actively involved in portfolio management that is you will be required to provide statistical interpretation of data in relation to acquisition of new accounts, management of existing portfolios and loyalty initiatives and also undertake detailed analysis to uncover meaningful insights and opportunities for the business. You will be required to work as a project co-ordinator which requires you to manage projects within credit & risk: pre-embossed, credit limit increase, cross selling initiatives, negative lists, application scoring, behaviour scoring, Indonesian central bank regulations, etc,liase with other departments in relation to the affected areas from other departments (procedures, capacity, etc.) and also monitor the performance of projects through detailed analysis.You will be involved even in the credit policy review and update.

Requirements:Having 1-3 years of experience in Credit Policy & Portfolio Analyst.Tertiary qualifications in Marketing, Management or Engineering would be an added advantage. You would be expected to have Computer literacy, e.g. MS-words, excel, power point, SAS, SQL, Access along with good knowledge and skills in Project Management and Statistics.In addition to these your are also expected to have excellent communication skills in bothEnglishandBahasa. It will be good if you have an understanding of all aspects of the credit cycle, of cards’ system, e.g. Cardlink, APS, etc and also an understanding of Visa/MasterCard business.
Applicants should be Indonesian citizens or hold relevant residence status.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at http:// www.anz.com/indonesia,quoting ref.no. JAK 100055

Credit Administration/Documentation Senior Officer

Major Responsibilities



The job holder would be expected to check and prepare facility letters and secure documentation needed and ensure all the approval condition in credit memo are properly included in Credit Agreement. Additionally the successful incumbent would also be required to liaise with internal Legal Counsel in relation to non-standard documentation and verify the authorised person sign on the documentation as stated in Company’s Article of Association. Other responsibilities would include monitoring and following up on any pending credit activation, insurance, and property valuation report and collaborating with Relationship Manager should there be problems related to credit agreement.



Mandatory Skills



Bachelor degree in any discipline, but preferably from Law/Legal background is essential. Also required is minimum 3 – 6 years of experience particularly handling documentation/credit admin of corporate banking. In addition to this, you would also be expected to have knowledge on banking products and services, understand security documentation, be organized and has excellent administration skills and be able to communicate to all levels.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply at http://www.anz.com/indonesia, quoting ref .no. JAK 100176.

ATM Support Manager

Qualification

Strong knowledge of ANZ’s products, services, processes and policies along with sound understanding of banking systems is essential to the role. Demonstrated commitment to superior Customer Service & Service Quality delivery and high performance level is essential. You would also be expected to possess excellent problem identification and resolution skills in addition to superior communication and interpersonal skills with the ability to influence outcomes. Knowledge and aptitude with MS products is mandatory.

Other basic requirements for the role would be proven analytical and decision making ability, capacity to maintain production in a pressured, diverse environment & ability to formulate and execute plans & schedules. Past experience in an EBS or IT environment with well established leadership potential or demonstrated project management experience/ ability would be advantageous. Also favorable would be knowledge of EBS system architecture (hardware and software) and computer literacy with Network and Communications knowledge.

If you receive this advertisement through job boards, please apply through www.anz.com/indonesia, quoting ref.no. JAK 100102.