Service Improvement Assistant Manager(Inbound Call Centre)

Requirements:

We seek a self-starter with a minimum 5 years experience in managing an inbound call centre for either banking or credit card product, of which 2 years were spent in a managerial capacity leading a team responsible for managing projects improvements that involved multi departments and external IT vendors. You are an excellent communicator possessing effective communication skills in English and Bahasa with an understanding of general concepts of call centre management, including knowledge in call centre routing systems (Avaya, Genesys), IVR, PABX, Intranet management and applications.

You are also expected to be computer literate and proficient in various programming languages, such as Access, Visual Basic, SQL, PHP and HTML. Sound conceptual, analytical and problem solving skills with the ability to work independently sets you apart from your peers. Though not a pre-requisite, a tertiary qualification from a reputable University with min GPA = 3 along with strong financial and analytical skills consolidates your application for this post.


This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job portal, please apply through www.anz.com/indonesia, quoting ref.no JAK 100283.

ATM Operation Staff (Contract)

Responsibilities:

As the title suggests, this is an ATM Operation Support role. In this role, you will be required to input data required to create Debit Cards, while monitoring the cash balance and uptime of the ATMs. Additionally, you will also monitor the replenishment process with vendors and perform the reconciliation of the ATMs & networks (VISA/Master, Bersama, Prima network).

Requirements:The ideal candidate will hold a Bachelor’s degree either in Accounting or Information Technology with a minimum 1 year experience in ATM Operations. Relevant reconciliation experience would be advantageous, as will your eye for detail and your ability to work under pressure.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this job advertisement through portals, please apply through www.anz.com/indonesia, quoting ref.no JAK 100270.

Compliance Officer.

Major Responsibilities
Reporting to Compliance Manager, you are responsible for implementing and maintaining high quality risk management and regulatory compliance programs. You are required to involve in testing outsourced function and internal SLA's for Compliance of local regulatory issues and also ensure maintenance of minimum agreed standards. You will be proactively involved in continuous improvement on Indonesia Compliance Program.

Mandatory Skills
Tertiary qualification in Finance /Accounting. You should apply business knowledge in understanding the principles of risk management, accounting and auditing. You should also possess sound knowledge of Central Bank reporting and regulatory requirements and also knowledge of local business practices and cultures. Analytical and Problem Solving Skills is another main criterion for this role. You should possess ability to develop and maintain strong working relationships with diverse areas within the bank. Attention to detail and ability to meet deadlines is another major important area for this role. You should possess broad understanding of ANZ Panin Systems and procedures.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

If you receive this advertisement through a job board, please apply at http://www.anz.com/indonesia, quoting ref no JAK100062.

Head of Credit, Risk and Collection

Requirements:

It will be nice if you have knowledge of automated credit processing and scoring as applied in high volume retail environment, strong analytical skills, including quantitative analysis, presentation skills for preparation and delivery of analytical results and recommendations. And also ability to deal in objective, factual terms with a minimum of anecdotal, subjective of historical baggage. It would also be good to have self-starting ability to bring the cycle of initiation, analysis, recommendation, implementation to closure successfully, as well as an excellent knowledge about Indonesia credit card market and its SWOT analysis. Tertiary qualifications in Banking, Financial Institute would be an advantage.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100046

Relationship Manager – Corporate Banking

Requirements:

5-8 years experience in Business Relationship Management. Tertiary qualifications in Banking/ Finance/ Marketing would be an advantage. You would be expected to have knowledge of sales and marketing principles along with a broad work experience in customer service. A demonstrated ability in networking, strong customer service orientation and ability to work independently would be a key attribute.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100040

Senior Credit Analyst

Requirements:

You will be expected to be a "strategic thinker" who is able to recognise and understand patterns, trends within the Global International Trade arena & also encompass innovation, a proactive sales style, a team player, self starter& excellent communication skills along with result orientation, collaboration(teamwork), developing people and problem solving ability.

6-8 years experience in credit / risk assessment on corporate / trade finance / institutional banking customers gained from international banks. Tertiary qualification in Accounting, Finance, Commerce, Banking or related discipline would be an advantage. Sound knowledge of accounting standards and bank products with good financial modelling skills. You will be expected to have evidence of managerial skills that recognises and adapts to workloads and prioritises resources to meet deadlines along with an ability to work as a part of a team, and support cross-functional areas in the office when required. A demonstrated ability of high computer literacy (Word, Excel, PowerPoint etc) with an ability to speak and write fluent English.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100086

Trade Sales Manager

Requirements:

Tertiary qualification in a business related discipline with strong track record in a growth sales environment. Proven ability to manage and motivate a high customer service oriented culture.With any previous experience in the field of solution finding within the field of Trade and Risk Advisory/ Management will be an advantage.

Minimum 5 years in the markets with strong knowledge of domestic trade markets and knowledge of products and services. You will also be expected to have the ability to build relationships and networks with strong negotiating and influencing skills with customers by being customer focused and deliver results. You are also required to be able to solve problems and also create an inspiring and collaborative climate.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100087

Process & Back Office Manager

Requirements:

Tertiary qualification in Banking/ Finance would be an advantage. Strong analytical and problem solving skills is key to this role. Also you will be expected to have excellent planning skills with a strategic outlook and possess well developed verbal and written communication. You are also required to have strong organisational skills, experience at managing multiple projects and in process mapping and redesign, including experience with mapping tools and analysis frameworks. You will need to be flexibile to work with people at all levels across the organisation and are required to possess computer skills including MS Office, MS Project and IGRAPHIX’s. Ability to lead a team within process driven environment is another key requirement for this role.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100056

BPR Manager

Requirements:
It will be an advantage if you have effective verbal communication skills with the ability to consult and liaise with internal and external parties or other departments. It would be ideal if you have worked with various data mining and other data generation programs. It would be advantageous to have advanced PC literacy and also familiarity with data mining tools (e.g.: SAS) and programming languages (e.g.: Java, VBS/VB.net, scripting, HTML). Experience with business analytical and statistical methodologies would also be good along with an experience in banking operations or customer service management .Tertiary qualifications in Banking/ Financal Institute would be preferred.

This is an opportunity to undertake a such a role. With our global head office in Melbourne you will have an exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100045

Credit Policy & Portfolio Analyst

Requirements:

1-3 years of experience in Credit Policy & Portfolio Analyst.Tertiary qualifications in Marketing, Management or Engineering would be an added advantage. You would be expected to have Computer literacy, e.g. MS-words, excel, power point, SAS, SQL, Access along with good knowledge and skills in Project Management and Statistics.In addition to these your are also expected to have excellent communication skills in bothEnglishandBahasa. It will be good if you have an understanding of all aspects of the credit cycle, of cards’ system, e.g. Cardlink, APS, etc and also an understanding of Visa/MasterCard business.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100059

Customer Care Manager

Requirements:

You will be required to understand clearly all product knowledge and policy, understand clearly central bank's regulation on handling customer complaints and also understand how ANZ works.You should also have a good interpersonal and negotiation skills. Good excellent writing and speaking skills would also be prefered.

Minimum 2 years experience as Customer Care Manager. Tertiary qualifications in Banking/ Financal Institution would be preferred. Good knowledge of financial and analytical skills would be required with an expected knowledge of public communication/ relations skills.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100044

Marketing & Product Development Manager

Requirements:

You will need to influence outcomes by demonstrating benefits.. Continually strive to improve business performance and seeks opportunities to increase performance. Should be good at handling cross department involvement in implementing process and also leading the Team. Should be able to explain to staff what is expected of them in their roles and checks their understanding.

Tertiary qualification related to economy, finance and marketing. A good knowledge in cards industry is an added advantage. You also should project coordination and communication across departments. Strong interpersonal capabilities, leadership and time management capabilities will be an advantage.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100049

QA & People Development Supervisor

Requirements:

4-5 years experience in People Development Supervisor.Tertiary qualifications in Economics, Management, Public Relations, or International Studies would be an advantage.You would be expected to have computer knowledge of MS Words, Excel and Powerpoint.Also good communication in english and bahasa would be expected.

The role expects a focus on the concept of Sales colony emphasis: on being creative, innovative, and finding the best “know-how” of tapping customers at predetermined target market; understanding of all aspects of day-to-day direct sales & colony operations and application processing, along with familiarity with spreadsheet usage to an intermediate level. along with deep understanding about sales behaviour and sales operations.

Applicants should be Indonesian citizens or hold relevant residence status.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100057

Head of Card Business

Requirements:

You would be expected to have a bachelor’s degree from a reputable University. Marketing qualifications and/or broad consumer product marketing experience - ideally within credit card business would be preferred. Extensive leadership skills and good communication skills both in English and Bahasa are pre-requisites for this role.

In addition, understanding of the business, demonstrating initiatives (proposed by HR) and teamwork (proposed by HR) will act as assets to your application. It will also be good if you show continuous improvement focus with ability to lead the team and also foster collaboration, trust and open communication.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”

Please apply at www.anz.com/indonesia , quoting ref.no.JAK 100048

Cash Sales Manager

Requirements:


Tertiary qualifications in Business / Commerce / Finance is a requisite. You should be sales focussed and required to drive sales results for the most challenging customers in the most competitive markets regarding new and complex deals whilst managing other customers with fewer opportunities for ANZ initiated deals. Local market experience in this area is an added advantage for this role. You will be expected to be a strong person in interacting with the customers and resolving their query in terms of the products and solutions. Strategical Thinking and Business Acumen is key requirement for this role. You should be familiar with working capital solutions products, both in electronic and paper media and also possess good knowledge in financial industry segment.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

"Valuing everyone between A aNd Z"

Please apply at www.anz.com/indonesia , quoting ref.no. IND 100040

Legal Counsel

Requirements:

It will be good if you can apply business knowledge, have concern for quality and standard and would be able to deliver results. Also if your able to live the values by showing capacity to resolve problems through supporting and managing change by understanding the organisation.

8+ years of legal experience in banking industry, desirably in retail and corporate banking. Your are expected to have good knowledge of local business practices and cultures with sound knowledge of regulatory environment governing banking and banking products, sound conceptual, analytical and problem solving skills and legal drafting skills. A demonstrated ability to develop and maintain strong working relationships with diverse areas within the bank to work independently and set priorities for multiple task with well developed negotiation skills along with attention to detail and ability to meet deadlines and good written and verbal communication skills.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian Nationals.

“Valuing everyone between A aNd Z”.

Please apply at www.anz.com/indonesia , quoting ref.no. JAK 100055

Branch Manager

Responsibilities:

* As Branch Manager You will be responsible for overall management and development of the branch as well as driving superior branch performance consistent with the customer proposition through the provision of excellent service which ensures customer transactional and sales needs are identified and met, through a wide range of Personal Banking products and services.

Requirements:

* University graduate from reputable university preferably overseas graduate
* Excellent leadership, interpersonal communication, planning, and problem solving
* Fluent in conversational and written English
* Computer Literacy
* Has broad experience in promoting and selling wide range of banking products
* Has strong market knowledge and networks
* Previous banking experience in management role is essential

Please send your application by e-mail to: id.hrd@anz.com no later than 28th June 2008 and indicate the job title in subject e-mail.